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Terms & Conditions

House of Wood, LLC d/b/a Laundrymen (hereinafter “Laundrymen”) services are provided subject to your (hereinafter “Customer”) compliance and acceptance with the terms and conditions set forth below. As a condition to using any of Laundrymen’s services, and for the mutual benefit of both Laundrymen and the Customer, the undersigned (“Customer”) agrees to the following terms and conditions:


Laundrymen will provide scheduled pick ups during the Term of this Agreement. Laundrymen is under no obligation to provide any services to Customer that are not fully paid for by Customer in advance. Company does not offer services on academic weeks in which there are less than four days of school unless otherwise agreed upon. Examples include Thanksgiving, Winter Break, and Spring Break.

Customer must place all garments in the Laundrymen bag upon pick-up. It is the Customer’s responsibility to either deliver the filled Laundrymen bag to a Laundrymen agent upon pick-up or have ready at agreed upon day, time, and location. Laundrymen reserves the right to determine the pick-up and drop-off times at its own discretion and reserves the right to reschedule such times upon prior notice to Customer.


Laundrymen will use reasonable efforts to try to ensure that its cleaning service maintains a high quality service. However,

Company is not responsible for clothing that bleeds, shrinks, or otherwise changes as a result of normal washing.

Company is not responsible for lost articles unless proven that Company was responsible for the loss.

Company is not responsible for garments labeled “hand wash only” or “dry clean only” and is not responsible for checking for these labels in Customer’s garments. Please check garments before delivering them to Laundrymen.

Company is not responsible for garments not placed in the Laundrymen bag upon pick-up.

Laundrymen is not responsible for loss of or damage to any personal or non-cleanable items left in the clothing or bags such as money, jewelry, or anything else. Customer agrees not to leave such items in its clothing or in the delivery bags.

Laundrymen is not responsible for any loss, damage or theft of items left unattended for pick up-or drop-off, whether left by Customer or Laundrymen.

Laundrymen reserves the right to refuse cleaning any garment.

Laundrymen does not guarantee removal of all stains.

Although Laundrymen is not liable for damage to or loss of clothing due the fault of the third party cleaners or service providers, if Laundrymen at its sole discretion desires to, Laundrymen will reimburse Customer for lost or damaged clothing in an amount to be determined by Laundrymen. “Customer must notify Laundrymen within 5 business days of receipt of a delivery of any lost or damaged items from that particular delivery, failure to do so constitute waiver of a claim for any lost or damaged items from that delivery.


In the event that there are any unpaid Service Fees due and Customer does not pay upon demand by Laundrymen, Laundrymen may terminate this Agreement and may initiate legal proceedings against Customer for the full amount due for the entire Term and collect reasonable attorney’s fees and costs. Interest will accrue on any unpaid balance at 1.5% per month.

If the Customer terminates the Agreement within the first two (2) weeks of the Term, Company will issue a full refund of the Service Fee less week(s) of service used. After the first two (2) weeks of the Term, Company will issue a refund equal to 50% of the Service Fee multiplied by a fraction whose numerator is the remaining number of remaining weeks in the Term, and the dominator is the total number of weeks in the Term. Customers are not refunded for any under-usage of services.

Laundrymen or its associates will deliver Customer items to and from a dry-cleaning service of Laundrymen’s choice. Laundrymen reserves the right to utilize any outsourcer, vendor, or outside service provider, for any service, at its sole discretion without notice to Customer. Customer may not transfer this agreement.

Laundrymen’s liability under this agreement shall be limited to general money damages in an amount not to exceed the charges for the term of service paid by Customer in the term under which the damages are alleged to have occurred. The preceding statement of liability shall be the extent of Laundrymen’s liability regardless of the form in which any legal or equitable action may be brought and the foregoing shall constitute Customer’s exclusive remedy. In no event will Laundrymen be held liable or be responsible for any consequential, special, indirect, incidental, or punitive loss or damages whether or not Laundrymen knew or should have known of the likelihood of any loss or damages. Laundrymen disclaims all warranties express or implied with respect to the services rendered under this agreement.

This agreement and any documents referred to herein constitute the complete, exclusive, and entire agreement between the parties, may not be modified except in writing signed by both parties; and shall be governed by North Carolina law, with venue and jurisdiction proper in the place where services were provided.